Legal
Terms of Service
Effective date: September 24, 2026
These Terms of Service ("Terms") govern your use of www.auroraaccess.com (the "Site") and the purchase of services from Aurora Access, Inc. ("Aurora Access," "we," "us"). By using the Site or paying for our services, you agree to these Terms.
1. Information on this Site is not professional advice
The content on this Site is general information only. It is not tax, accounting, legal, or financial advice, and it may not reflect the latest changes in law. You should not act on it without advice tailored to your situation.
2. Client relationship
Using this Site, sending us an email, or submitting a contact form does not create a client relationship. A client relationship begins only when we confirm it in writing, such as through a signed engagement letter or a written confirmation of a paid consultation. Please do not send confidential information until we have confirmed the engagement.
3. Services and engagement terms
The scope, fees, and responsibilities for each engagement are set out in the engagement letter or written consultation confirmation. If those documents conflict with these Terms, the engagement letter or confirmation controls.
4. Fees and payment
- Fees are stated in U.S. dollars.
- Initial consultation fees are payable in advance unless we agree otherwise.
- Other services are invoiced as described in the engagement letter and are due by the date shown on the invoice.
- We accept payment by Zelle, ACH bank transfer, and credit or debit card. Card payments are processed securely by Stripe.
5. Cancellations and refunds
Consultation fees are non-refundable. You may reschedule once at no charge with at least 48 hours' notice; the rescheduled consultation must take place within 90 days of the original date. Cancellations with less than 48 hours' notice and missed consultations are not eligible for rescheduling or refund. If we need to cancel, we will refund your fee in full.
Fees for services already performed are not refundable. If you believe you were charged in error, please contact us at info@auroraaccess.com before disputing the charge with your card issuer, and we will work to resolve it promptly.
6. Your responsibilities
You are responsible for providing complete and accurate information and documents on time. Our work relies on the information you provide, and we are not responsible for errors, penalties, or delays caused by incomplete, inaccurate, or late information.
7. Intellectual property
The content, design, logos, and materials on this Site belong to Aurora Access, Inc. and may not be copied or used without our written permission.
8. Limitation of liability
To the fullest extent permitted by law, Aurora Access is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site. Our total liability for any claim relating to our services is limited to the fees you paid for the specific service giving rise to the claim, unless the engagement letter provides otherwise.
9. Third-party links and services
The Site may link to third-party websites or use third-party services such as payment processing and scheduling. We are not responsible for their content or practices.
10. Governing law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in New York County, New York.
11. Changes to these Terms
We may update these Terms from time to time. The effective date at the top shows when they were last revised.
12. Contact us
Aurora Access, Inc.100 Park Avenue, 16th Floor
New York, NY 10017
Email: info@auroraaccess.com
Phone: +1 914 517 3010