Client Support
We're here to help
Questions about an invoice, a payment, or a scheduled consultation? We are happy to help.
How to reach us
Email: info@auroraaccess.com
Phone: +1 914 517 3010
We aim to respond within one business day.
Invoices and payments
- Invoices are issued by Aurora Access, Inc. and sent by email.
- We accept payment by Zelle, ACH bank transfer, and credit or debit card.
- Card payments will appear on your statement as "AURORA."
- If you believe you were charged in error, please contact us before disputing the charge with your card issuer, and we will work to resolve it promptly.
Rescheduling a consultation
To reschedule, email us at least 48 hours before your consultation. You may reschedule once, and the new date must be within 90 days of the original. Please see our Terms of Service for the full cancellation and refund policy.
Your information
To ask about the personal information we hold, or to request a correction or deletion, please see our Privacy Policy or email us.
Mailing address
Aurora Access, Inc.100 Park Avenue, 16th Floor
New York, NY 10017